At ExpertScholaiOnline, we strive to offer high-quality educational content and a smooth learning experience. This Return and Refund Policy explains the conditions for refund eligibility, how to request a refund, and the processing timelines.
By purchasing a course or service on our platform, you agree to the terms outlined below.
1. Refund Eligibility
We offer refunds under specific conditions to ensure fairness for all learners.
1.1 Courses Eligible for Refunds:
Refunds are available within [X days] of the purchase date.
The course must be less than [X%] completed at the time of the refund request.
Refund requests must be submitted through our official [Contact Form] or via email at info@expertscholai.com.
1.2 Non-Refundable Purchases:
Certain products and services are non-refundable, including:
Fully completed courses.
Downloadable materials (e-books, guides, PDFs).
Certificates of completion.
Subscription-based services once the billing period has started.
Courses purchased with promotional discounts unless otherwise specified.
If you are unsure whether your purchase qualifies for a refund, please contact info@expertscholai.com for clarification.
2. How to Request a Refund
To submit a refund request, follow these steps:
Email info@expertscholai.com with the subject line: "Refund Request – [Order ID]".
Include the following details:
Full name
Email address associated with the purchase
Course name
Order ID
Reason for the refund request
Our team will review your request and respond within [X business days] with a decision.
Refund requests that do not meet the eligibility criteria may be declined.
3. Refund Processing
Approved refunds will be processed within 7-10 business days from approval.
Refunds are issued via the original payment method used during purchase.
Processing times may vary depending on the payment provider and banking institutions.
Transaction fees charged by payment processors are non-refundable.
If your refund has not been received after 10 business days, please contact us for further assistance.
4. Subscription and Recurring Payments
If you have purchased a subscription-based service, the following conditions apply:
Subscriptions can be canceled at any time via account settings.
Cancellations must be made before the next billing cycle to avoid being charged.
Refunds for unused subscription periods are not provided.
If you experience billing issues with your subscription, please contact info@expertscholai.com.
5. Course Cancellations by ExpertScholaiOnline
In the event that a course is discontinued or removed from the platform:
Users who have not started the course will receive a full refund.
Users who have started but not completed the course may receive a partial refund or course credit.
If a suitable alternative course is available, we may offer an enrollment transfer instead of a refund.
We will notify affected users via email regarding course cancellations and available options.
6. Disputes & Chargebacks
If you believe you were incorrectly charged, please contact info@expertscholai.com before initiating a chargeback.
Chargebacks should be a last resort after attempting to resolve the issue with our support team.
If a chargeback is initiated without prior communication, your account may be subject to review and temporary suspension.
Our goal is to resolve billing concerns amicably and efficiently.
7. Changes to This Policy
We may update this policy periodically to reflect changes in our refund process or legal requirements. Any updates will be posted on this page. Continued use of our services after changes take effect constitutes acceptance of the revised policy.
8. Contact Us
For refund inquiries or support, please reach out to:
📧 Email: info@expertscholai.com
📍 Address: 1901 Davenport Rd, Toronto, ON M6N 1C1, Canada