At ExpertScholaiOnline ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, share, and safeguard your information when you interact with our website, enroll in our courses, or communicate with us.
By accessing or using our services, you acknowledge and agree to the practices described in this Privacy Policy. If you do not agree, please refrain from using our website.
1. Information We Collect
We collect personal and non-personal data to provide and enhance our services.
1.1 Personal Information
When you interact with our platform, we may collect:
Contact details: Name, email address, phone number, and mailing address.
Account information: Username, password, and course enrollment details.
Payment information: Transaction details (processed securely by third-party payment providers).
Support communications: Messages, inquiries, and feedback submitted to our team.
1.2 Non-Personal Information
We also gather technical and behavioral data, including:
Device and browser details: IP address, operating system, and browser type.
Usage analytics: Pages visited, session duration, and interaction history.
Cookies and tracking technologies: Data collected via cookies, web beacons, and similar tools.
Users can manage cookie preferences through browser settings.
2. How We Use Your Information
We use collected data for the following purposes:
To deliver services: Process course enrollments, manage accounts, and facilitate learning.
To provide customer support: Respond to inquiries and troubleshoot technical issues.
To improve our platform: Analyze usage patterns to enhance user experience.
To send updates: Notify users about service changes, promotions (with opt-out options), and educational content.
To ensure security and compliance: Protect against fraud, enforce policies, and comply with legal obligations.
We do not sell or rent personal information to third parties.
3. Data Security Measures
We take appropriate security measures to protect your information, including:
Encryption: Secure transmission of sensitive data.
Access controls: Restricting data access to authorized personnel.
Regular audits: Monitoring systems to identify vulnerabilities.
While we implement security measures, no online system is completely risk-free. Users should also take precautions, such as using strong passwords.
4. When We Share Your Information
We may share data under specific circumstances:
4.1 With Service Providers
We work with third-party vendors to process payments, analyze website traffic, and maintain our platform. These providers are contractually required to protect user data.
4.2 For Legal and Security Reasons
We may disclose personal information when required by law or to protect against fraud, security threats, or violations of our policies.
4.3 Business Transfers
In the event of a business merger, acquisition, or restructuring, user data may be transferred under the same privacy protections.
5. Your Rights and Choices
Users have control over their data and can:
Access and update account details via account settings.
Request deletion of personal information.
Opt out of marketing communications through unsubscribe options.
Adjust cookie preferences in browser settings.
To exercise these rights, contact us at info@expertscholai.com.
6. Cookies and Tracking Technologies
We use cookies to enhance user experience. These include:
Essential Cookies: Required for website functionality.
Analytics Cookies: Help analyze site traffic and improve services.
Marketing Cookies: Used for targeted promotions (only with user consent).
Users can manage or disable cookies in browser settings, though this may affect functionality.
7. Third-Party Links
Our website may contain links to external sites. We are not responsible for their privacy practices and encourage users to review third-party policies before sharing data.
8. Data Retention
We retain personal information for as long as necessary to fulfill service requirements and legal obligations. Once no longer needed, data is securely deleted or anonymized.
9. International Data Transfers
If you access ExpertScholaiOnline from outside Canada, your data may be transferred and processed in Canada or other locations where our service providers operate. By using our services, you consent to this transfer.
10. Updates to This Privacy Policy
We may update this Privacy Policy periodically. Significant changes will be communicated via email or a notice on our website.
11. Contact Us
For privacy-related inquiries, please contact:
📧 Email: info@expertscholai.com
📍 Address: 1901 Davenport Rd, Toronto, ON M6N 1C1, Canada